Responsible Gaming at tbbaje

Our Commitment

Six Pillars of Safe Play

tbbaje's responsible gaming programme is built on six core commitments that protect every player on our platform, from first deposit to daily session management.

Strict 18+ Age Verification

Every tbbaje account undergoes mandatory age verification as part of the KYC process. Players must be 18 years or older to register, deposit, or place any bet on the tbbaje platform. We reserve the right to request proof of age at any time and will suspend any account where age cannot be confirmed.

Flexible Deposit Limits

tbbaje allows players to set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is set, it takes effect immediately and can only be reduced instantly — increases require a mandatory 7-day cooling-off period before taking effect.

Session Time Reminders

Players can activate session time alerts that notify them when they have been logged in for a chosen duration — 30 minutes, 1 hour, or a custom interval. This simple nudge helps maintain awareness of time spent on the platform and encourages regular breaks.

Time-Out Periods

Need a short break? tbbaje's time-out feature lets you temporarily suspend your account for 24 hours, 48 hours, 1 week, or up to 1 month. During a time-out, you cannot log in, deposit, or place bets. The pause cannot be cancelled once activated.

Self-Exclusion Programme

If you feel you need a longer break, tbbaje's self-exclusion tool lets you close your account for a minimum of 6 months or permanently. During this period all marketing communications are suppressed and re-registration attempts are automatically blocked.

Dedicated Support Team

Our responsible gaming support team is available 24 hours a day, 7 days a week via live chat inside the tbbaje platform. All conversations are confidential. If you are concerned about your own gambling or that of someone close to you, reach out — we are here to help, not to judge.

Player Tools

Take Control of Your Play

Every responsible gaming tool on tbbaje is completely free to use, takes effect without delay, and can be activated directly from your account dashboard — no need to contact support unless you prefer to.

Deposit Limits

Set a maximum amount you are comfortable depositing over a chosen period. tbbaje supports daily limits (e.g., ৳500 per day), weekly limits, and monthly limits. The system will automatically decline any deposit attempt that would breach your chosen ceiling.

Account Settings

Loss Limits

Set a cap on the total amount you are willing to lose within a given period. Once your loss limit is reached, tbbaje will prevent further real-money wagering until the limit period resets. This tool helps you keep gaming firmly within your entertainment budget.

Risk Control

Wager Limits

Beyond deposits, tbbaje allows you to cap the total stake amount placed per session, per day, or per week. This gives you granular control over the pace of your play without restricting your enjoyment of the games themselves.

Stake Control

Reality Checks

Reality check notifications appear on-screen at regular intervals — every 30, 60, or 90 minutes — displaying a summary of your current session: time played, amount wagered, and net result. This keeps you informed and present during every session.

Awareness Tool

Self-Assessment

Healthy Gambling vs. Problem Gambling

Signs of Healthy Gambling

You gamble purely for entertainment and treat any winnings as a bonus, not an expected income.

You set a clear budget before each session and stop when that budget is reached — whether you are winning or losing.

Gambling does not interfere with your work, studies, family time, or important responsibilities.

You can easily walk away from the platform and go days or weeks without thinking about gambling.

You never gamble with money set aside for rent, food, utilities, or family obligations.

Warning Signs of Problem Gambling

You find yourself chasing losses — continuing to bet in an attempt to win back money you have already lost.

You feel irritable, anxious, or depressed when you are unable to gamble, or when you try to cut down.

You have borrowed money, sold possessions, or neglected bills to fund gambling activity.

Friends or family have expressed concern about the amount of time or money you spend gambling.

You have lied about your gambling habits or hidden your activity from people close to you.

Get Help

Recognise It. Address It.

If You Recognise These Signs

Stop playing immediately and use the tbbaje time-out or self-exclusion tool.
Talk to someone you trust — a family member, close friend, or community elder.
Contact the tbbaje responsible gaming support team at [email protected] — all enquiries are treated with complete confidentiality.
Consider reaching out to a professional counselling service. Mental health professionals in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh can provide structured support for gambling-related concerns.
Remember: self-exclusion is free, instant, and available at any time. You do not need to justify your decision — our team will action your request without question.

Reach Our Responsible Gaming Team

Our dedicated responsible gaming support advisers are available around the clock. You can reach us via live chat inside your tbbaje account, or by writing to us directly. There is no waiting list and no charge for any of the support services described on this page.

All communications regarding responsible gaming are handled with strict confidentiality and are never shared with third parties for any commercial purpose.

[email protected]

Self-Exclusion

How to Self-Exclude on tbbaje

Activating self-exclusion takes less than two minutes. Once confirmed, it cannot be reversed for the duration of the chosen period. Here is a step-by-step guide.

Log In to Your Account

Visit the tbbaje platform and log in to your registered account using your username and password. Make sure you are using your own account and not a shared device before proceeding.

Go to Responsible Gaming Settings

Navigate to your account profile, then select the "Responsible Gaming" section. You will find all available tools here, including deposit limits, loss limits, time-out settings, and the self-exclusion option.

Select Self-Exclusion Duration

Choose a self-exclusion period: 6 months, 1 year, 2 years, 5 years, or permanent closure. Read the confirmation notice carefully — this action suspends your access for the full selected period with no exceptions.

Confirm Your Decision

A final confirmation screen will ask you to acknowledge that the exclusion is irreversible for the chosen duration. Enter your account password to confirm and submit the request.

Account Is Suspended Immediately

Your account is suspended the moment you confirm the request. You will be logged out automatically. All pending promotional communications are cancelled. Any unsettled bets placed before exclusion will be settled normally.

Contact Support if Needed

If you are unable to complete self-exclusion through the account settings for any reason, contact our support team immediately at [email protected] and a team member will action the exclusion on your behalf within minutes.

Common Questions

Responsible Gaming FAQs

Find clear answers to the most frequently asked questions about tbbaje's responsible gaming tools, self-exclusion programme, and player protection measures.

The minimum age to register and play on tbbaje is 18 years old. This is a strict requirement — no exceptions are made. Every account must pass an age verification check as part of the KYC process, and tbbaje reserves the right to request documentary proof of age from any player at any time. Accounts found to belong to individuals under the age of 18 will be closed immediately, and any funds held will be handled in accordance with our Terms & Conditions.

Log in to your tbbaje account and go to Account Settings, then select the Responsible Gaming section. From there, choose Deposit Limits and enter your preferred daily, weekly, or monthly ceiling. Reductions take effect immediately. If you want to increase an existing limit, a mandatory 7-day waiting period applies — this is by design, to prevent impulsive decisions made during a session from undoing the protection you set for yourself when you were thinking clearly.

Yes. tbbaje's time-out feature allows you to suspend your account for a short period — 24 hours, 48 hours, 1 week, or up to 1 month — without permanently closing it. During a time-out, you cannot log in, make deposits, or place bets. Once the time-out period expires, full account access is automatically restored. Time-outs cannot be cancelled early once activated, so choose the duration that suits your needs carefully.

Any confirmed real-money balance in your tbbaje account at the time of self-exclusion remains safe. You may request a withdrawal of your balance by contacting our support team at [email protected]. Our team will process the withdrawal to your registered bKash, Nagad, Rocket, or Upay account, or to your Visa or Mastercard, without requiring you to log in. Any active bonus balances will be forfeited in accordance with our bonus terms.

No. Once a time-out or self-exclusion is activated, all promotional and marketing communications from tbbaje are suppressed immediately. This includes SMS messages, emails, push notifications, and any other form of direct marketing. The suppression is automatic and does not require a separate opt-out action from you. If you receive any marketing communication after activating a time-out or self-exclusion, please report it to [email protected] so we can investigate.

Absolutely not. Every responsible gaming tool on tbbaje — including deposit limits, loss limits, wager limits, session reminders, reality checks, time-out periods, and self-exclusion — is provided completely free of charge. tbbaje believes that player protection tools must always be accessible to every player, regardless of their account balance or activity level. There are no fees, no premium tiers, and no barriers to accessing these features.